Dev Patel
Résumé

Résumé

Dev Patel — Résumé

Customer experience · Retail and operations · Project and event coordination.

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Contact

Dublin, OH 43017 · devpatel1705.dev

Professional summary

Customer-facing operations and coordination professional with U.S. retail experience and a record of running large-scale programs end to end. Currently supporting Pro and trade customers at The Home Depot with bulk orders, quotes, and account relationships in a high-volume store. Previously led a 5,000-student organisation as General Secretary of the Gandhinagar University Student Council, owning event and campaign budgets end to end and leading cross-functional teams. Available full-time, 40+ hrs/week, flexible including evenings and weekends.

Core skills

  • Operations & Coordination

    The Operations Coordinator work: scheduling, order and vendor management, process documentation, cross-department handoffs, escalation handling.

  • Event Production

    Project Coordinator work under a fixed date: budget ownership, talent and vendor booking, logistics, run-of-show, 100+ person volunteer teams.

  • Customer Experience

    Customer Experience on a high-volume retail floor in Dublin, Ohio: Pro and trade accounts, POS and cash handling, de-escalation, retention.

  • Campaign & Content Marketing

    Multi-channel campaigns, social content, HubSpot, analytics — 60% visibility lift, 50K+ impressions. The Operations Associate side of marketing: the plan, the calendar, and who is actually doing it.

Professional experience

Pro Sales Associate

The Home Depot, Store #3831 (Sawmill) · July 2026 – Present · Part-time · Dublin, OH

  • Support Pro and trade customers with bulk orders, quotes, and product sourcing in a high-volume store.
  • Coordinate order fulfillment across departments — inventory checks, will-call staging, and delivery scheduling.
  • Operate POS and handle cash, returns, and account transactions; resolve pricing issues and escalations on the spot.

General Secretary & Head of Event Production / Campaign Marketing

Gandhinagar University Student Council · Aug 2025 – Jun 2026 · Elected office · Gandhinagar, Gujarat, India

  • Primary point of contact and stakeholder liaison for 5,000+ students; served on the Grievance Redressal Cell and Anti-Ragging Committee.
  • Owned event and campaign budgets end to end, including vendor negotiation and resource allocation.
  • Planned multi-channel marketing campaigns that lifted brand visibility 60% and reached 50,000+ impressions.
  • Led cross-functional teams and coordinated vendors to deliver high-impact events on time and within budget.

Cultural Secretary & Jazba Head (Annual Cultural Festival)

Gandhinagar University Student Council · Sep 2024 – Oct 2025 · Elected office · Gandhinagar, Gujarat, India

  • Coordinated planning and execution of 50+ events, leading a 100+ member volunteer team across multiple departments.
  • Managed talent bookings, vendor relationships, logistics, and budgets, driving record-breaking student participation.

Barista — Customer Service & Store Operations

Tata Starbucks Pvt. Ltd. · Feb 2025 – Sep 2025 · Part-time · Ahmedabad, India

  • Served 200+ customers daily in a high-volume store, maintaining a 4.8/5 customer satisfaction score.
  • Operated point-of-sale systems, handled cash accurately, and upheld food safety and sanitation standards.

Education

B.Tech, Computer Science & Engineering

Gandhinagar University (formerly Gandhinagar Institute of Technology), GTU affiliated · 2023 – 2027 · Gandhinagar, Gujarat, India

Certifications & training

IBM SkillsBuild: Project Management, Customer Engagement, Cybersecurity, Cloud Computing

Other: HubSpot Digital Marketing · Forage Job Simulations (AWS, Deloitte) · Starbucks Professional Training

Languages: English, Hindi, Gujarati (fluent)

Work authorisation: U.S. Permanent Resident.