Résumé

Dev Patel — Résumé

Customer experience · Retail & operations · Project and event coordination.

Dublin, OH 43017 · (914) 387-3666 · devpatel170521@gmail.com

linkedin.com/in/devpatel170521 · devpatel1705.dev

Download the PDF

Professional summary

Customer-facing operations and coordination professional with U.S. retail experience and a record of running large-scale programs end to end. Currently supporting Pro and trade customers at The Home Depot with bulk orders, quotes, and account relationships in a high-volume store. Previously led a 5,000-student organisation as General Secretary of the Gandhinagar University Student Council, owning budgets exceeding ₹10L+ (approx. $12,000 USD), 50+ events, and cross-functional teams of 100+. Available full-time, 40+ hrs/week, flexible including evenings and weekends.

Core skills

Operations & Coordination

Scheduling, order and vendor management, process documentation, cross-department handoffs, escalation handling.

Event Production

End-to-end: budget ownership, talent and vendor booking, logistics, run-of-show, 100+ person volunteer teams.

Customer Experience

High-volume retail floors, Pro/trade accounts, POS and cash handling, de-escalation, retention.

Campaign & Content Marketing

Multi-channel campaigns, social content, HubSpot, analytics — 60% visibility lift, 50K+ impressions.

Professional experience

Pro Sales Associate

The Home Depot, Store #3831 (Sawmill)

July 2026 – Present · Dublin, OH

  • Support Pro and trade customers with bulk orders, quotes, and product sourcing in a high-volume store.
  • Coordinate order fulfillment across departments — inventory checks, will-call staging, and delivery scheduling.
  • Operate POS and handle cash, returns, and account transactions; resolve pricing issues and escalations on the spot.

General Secretary & Head of Event Production / Campaign Marketing

Gandhinagar University Student Council

Aug 2025 – Aug 2026 · Ahmedabad, India

  • Primary point of contact and stakeholder liaison for 5,000+ students; served on the Grievance Redressal Cell and Anti-Ragging Committee.
  • Owned event and campaign budgets exceeding ₹10L+ (approx. $12,000 USD) end to end, including vendor negotiation and resource allocation.
  • Planned multi-channel marketing campaigns that lifted brand visibility 60% and reached 50,000+ impressions.
  • Led cross-functional teams and coordinated vendors to deliver high-impact events on time and within budget.

Cultural Secretary & Jazba Head (Annual Cultural Festival)

Gandhinagar University Student Council

Sep 2024 – Oct 2025 · Ahmedabad, India

  • Coordinated planning and execution of 50+ events, leading a 100+ member volunteer team across multiple departments.
  • Managed talent bookings, vendor relationships, logistics, and budgets, driving record-breaking student participation.

Barista — Customer Service & Store Operations

Tata Starbucks Pvt. Ltd.

Feb 2025 – Sep 2025 · Ahmedabad, India

  • Served 200+ customers daily in a high-volume store, maintaining a 4.8/5 customer satisfaction score.
  • Operated point-of-sale systems, handled cash accurately, and upheld food safety and sanitation standards.

Education

B.Tech, Computer Science & Engineering

Gandhinagar Institute of Technology (GTU Affiliated)

2023 – 2027 · Gandhinagar, India

Certifications & training

IBM SkillsBuild: Project Management, Customer Engagement, Cybersecurity, Cloud Computing

Other: HubSpot Digital Marketing · Forage Job Simulations (AWS, Deloitte) · Starbucks Professional Training

Languages: English, Hindi, Gujarati (fluent)

Work authorisation: U.S. Permanent Resident.